Privacy Policy – Price Street Medical

Our Privacy Policy

Current as of: November 2025

Introduction

These Terms & Conditions outline the responsibilities of both Price Street Medical and its patients in relation to the services we provide. By attending our clinic, booking an appointment or using our website, you agree to the following terms.

Appointments & Consultations

Appointments can be made by phone or online via HealthEngine.
Walk-in patients are accepted where possible, but booked appointments and emergencies take priority.
Longer appointments are available on request. Please advise reception if required.
Telehealth consults may be available for eligible patients at the discretion of the doctor.

Missed Appointments

Failure to attend a scheduled appointment without adequate notice may result in a missed appointment fee. This fee is not claimable through Medicare.

Billing & Payments

We bulk bill all patients with a valid Medicare card.
Patients without a valid Medicare card will be privately billed.
Services not covered by Medicare (e.g. Pre-employment medicals, commercial driver’s medicals) incur private fees.
All payments must be made at the time of consultation. No accounts are issued.

Health Information

We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs). For more information, refer to our Privacy Policy.

Website Use

Use of our website is at your own risk. While we take care to ensure accurate information, we cannot guarantee the completeness or reliability of any content published online. The website is not intended to replace medical advice. Always speak with your doctor for personalised care.

Third-Party Links

Our website may contain links to third-party services, such as online booking platforms or allied health providers. We are not responsible for the content, policies or practices of those third-party websites.

Contact Us

For questions regarding these terms, please contact our reception team on:
P: (07) 5596 1333
E: reception@pricestreetmedical.au

Price Street Medical takes the safety and wellbeing of our doctors, nurses, staff, and patients very seriously. Our team is trained, professional, and committed to providing care with courtesy and respect at all times, and we expect the same courtesy and respect in return.

We operate a zero tolerance policy toward any form of verbal abuse, aggressive behaviour, or violence directed at our doctors, nursing team, staff, or other patients. Such behaviour will not be accepted. Where necessary, police may be contacted and the individual involved may be asked to leave the practice.

Mon – Fri:	8:00am – 4:30pm
Saturday:	8.00am – 11:30am
Sunday:	Closed
Public Holidays:	Closed